Shipping policy
Welcome to Lilith Ahsenwood's Shipping Policy. Thank you for shopping with us. We are committed to ensuring the timely and safe delivery of your orders. Here's everything you need to know about our shipping process:
1. Shipping Costs
- Orders Under $39: A flat shipping fee of $4.99 applies.
- Orders $39 and Above: Enjoy FREE shipping on us!
2. Domestic Shipping (Within the USA)
- Processing Time: Please allow 2-3 business days for order processing.
- Delivery Time: After processing, items are shipped via USPS or UPS Ground, which typically takes 5-8 business days.
- Tracking Information: Once your order is dispatched, we will provide you with a tracking number so you can monitor your delivery.
3. Pre-Sale Items
- Processing Time: Pre-sale items require a longer processing time of 2-3 weeks.
- Delivery Time: After processing, these items are shipped using the standard 5-8 business days via USPS or UPS Ground.
4. General Shipping Information
- Order Confirmation: You will receive an email confirmation once your order is placed and another email when your order is shipped.
- Address Changes: If you need to change the shipping address, please contact us as soon as possible. We cannot modify the address once the order is shipped.
- Shipping Delays: While we strive to meet all delivery timelines, unforeseen delays due to weather conditions or carrier issues are beyond our control. We appreciate your patience in such instances.
5. Contact Us If you have any questions or concerns about your order or shipping, please don't hesitate to contact us at info@lilithashenwood.com. Our team is here to ensure a smooth and satisfying shopping experience.
Thank you for choosing Lilith Ahsenwood. We can't wait for you to receive and enjoy our enchanted products!